Shipping Policy

At Boullaire, we are thrilled to offer FREE shipping on all orders for our valued customers!

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched when it is handed over to our shipping carrier and is on its way to your selected address. During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Shipping times may vary based on your location and other factors. Once your order is dispatched, the estimated delivery timeframe will depend on your country of residence.

🚚 Please note that during peak seasons or holidays, shipping carriers may experience delays outside of our control. Additionally, international shipments may encounter customs delays, which could extend the overall delivery time.

Order Changes and Accurate Shipping Details

It is the responsibility of the customer to ensure the shipping details provided at checkout are accurate and complete. Inaccurate or incomplete information may result in delays or cancellations.

If we detect an issue with your address, our customer support team will contact you via email within 3 business days of your order being placed to verify the details. If we do not receive a response within this time, we reserve the right to cancel the order.

Should you notice an error in your shipping details, please email us at support@boullaire.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications after this timeframe.

Delayed Delivery

We understand the importance of receiving your order on time, and we strive to ship all orders as quickly as possible. However, delays may occur due to factors beyond our control, such as:

  • Severe weather conditions
  • Transportation disruptions
  • Courier-related issues

In such cases, we will work closely with the courier to resolve any issues and keep you informed of your package’s status. Additionally, unforeseen circumstances such as product availability, address verification issues, or payment processing delays may affect your order. If this occurs, we will notify you promptly.

Please note that Boullaire is not liable for delays caused by external factors, and we cannot guarantee an exact delivery date.

Lost or Stolen Packages

Once your package is handed over to the courier, it is outside of our control. If your package is lost or stolen, please contact us at support@boullaire.com, and we will assist you to the best of our ability.

We recommend contacting the courier directly to file a claim. Courier companies may require specific details to process your claim. We will also reach out to the courier on your behalf to follow up.

Please note: Boullaire is not responsible for lost or stolen packages, and these are not covered under our refund policy. However, depending on the situation, we may offer a replacement. If your package is not found, filing a police report may also be necessary.

Shipping Policy Changes

Boullaire reserves the right to modify or update this Shipping Policy at any time without prior notice. By purchasing and using our products, you agree to the terms of this policy, including any modifications.

We encourage customers to review this policy periodically for updates that may impact their orders. If you have any questions or concerns, please reach out to us at support@boullaire.com.

Thank you for choosing Boullaire—we’re excited to serve you!